Returns & Exchanges
At Jumiso, we want you to glow with confidence; if you are not completely satisfied with your purchase, you may return unopened products within 30 days of delivery for a full refund. Please note that for hygiene reasons, we can only accept returns on items that are in their original, sealed packaging.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization Number.
Secure Packaging
Carefully pack the unused items in their original boxes to prevent damage during transit, ensuring the Return Authorization Number is clearly marked on the outside.
Ship the Items
Send your package using a trackable shipping service to the address provided by our customer service team; please retain your tracking receipt for verification.
Refund Processing
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing